Online Customer Satisfaction Survey
Overview:
Research has shown customer retention to be a significant driving force in profitability.
Retention is also often dependent on customer satisfaction. Questions you may consider
before deploying a customer satisfaction survey could be:
- How do customers rate my account managers?
- How do our distributors/dealers/re-sellers rate our service and support?
- How do customers perceive our service level agreements (SLA’s), quality of service
and support?
- What aspects of our company, products and services are deemed important to be considered
a loyal and committed customer?
VisionM Customer Satisfaction helps marketing professionals answer these questions.
Some companies consider the performance analysis a part of their
ISO Certification
yet others simply recognize the significance of customer satisfaction as part of
their service level or KPI (Key Performance Indicator).
Customer Satisfaction
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Benefits |
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Customer Retention |
Strengthen customer retention by constructively addressing challenges
and leveraging service strengths. |
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Knowledge |
Enhance your knowledge of what customers perceive to be important when conducting
business with you. |
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Cost-Effective |
By far the most cost-effective solution as opposed to in house development or paper
based surveying. |
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Voicing Customers |
The gesture of listening or voicing customers significantly improves customer
relations building. |
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ASP Model |
Grow with us! Customers sometimes request customized modules. In our MetricsFlex
program all customers benefit from upgrade requests from other customers, where
applicable |
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Continuous Upgrades |
Seamlessly benefit from centralized updates, without having to spend a single second
on IT or patching because the service is maintained and upgraded by our technical
team automatically. |
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Security |
The latest proven technologies from Microsoft, including encrypted data in our database
and optional SSL protocols. |
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Full-Service Provider |
Delivering not only the means but the experience and expertise where required to
help you from start to finish with personal support. |
Solutions Made Easy
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Solutions Made Easy |
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Self-Administered |
Fully self-administered automated online survey system, easily configured,
involving minimum amount of time to set up and publish feedback surveys.
Best of all, no software installation required. |
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Turn-Key |
Need help? We'll set up and deploy your surveys for you turn-key or fill in the gaps where needed.
Whether you're a small, medium or enterprise-size client, the Vision Metrics team is there to support
you on any level.
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Contact Us
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Contact & Pricing: |
For more information on this item, to request a demo or free online quotation
click here.
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