Testimonials
This has been a great experience. Thanks! Manager, The Norfolk Dedham Group
As Managing Director I wanted to be able to get a bird's eye view of how different stakeholders in m... Managing Director, NextiraOne
The ease of use, flexibility and clear understandable results in our performance feedback reports ar... Human Resources Director, NextiraOne
I’d like to thank the Vision Metrics team for the help in getting our company’s feedback evaluation ... Manager, Garick Corporation
I have enjoyed working with you... I have bragged about your abilities and company... Project Manager, Niello
An awesome experience! By far the most effective tool we’ve used to date. Very supportive of our mis... Commercial Director, NextiraOne
Vision Metrics has been a great source for me to advise their performance tools to my clients. I am ... Director, Van Randwijck & Company
Vision Metrics is a great tool which helped us a lot to improve our review process. Finance Manager, SAZ
Working with the 360 degrees evaluation tool we were able to quickly get an insight of our human cap... Online Sales Director, De Telefoongids & Gouden Gids
Vision Metrics' 360 Degree Feedback is a great tool that quickly provides a perspective view of... HR Manager, CDG

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Online Customer Satisfaction Survey

Overview:

Research has shown customer retention to be a significant driving force in profitability. Retention is also often dependent on customer satisfaction. Questions you may consider before deploying a customer satisfaction survey could be:

How do customers rate my account managers?
How do our distributors/dealers/re-sellers rate our service and support?
How do customers perceive our service level agreements (SLA’s), quality of service and support?
What aspects of our company, products and services are deemed important to be considered a loyal and committed customer?

VisionM Customer Satisfaction helps marketing professionals answer these questions. Some companies consider the performance analysis a part of their ISO Certification yet others simply recognize the significance of customer satisfaction as part of their service level or KPI (Key Performance Indicator).

Customer Satisfaction
Benefits
Customer Retention	Strengthen customer retention by constructively addressing challenges and leveraging service strengths.
Knowledge	Enhance your knowledge of what customers perceive to be important when conducting business with you.
Cost-Effective	By far the most cost-effective solution as opposed to in house development or paper based surveying.
Voicing Customers	The gesture of listening or voicing customers significantly improves customer relations building.
ASP Model	Grow with us! Customers sometimes request customized modules. In our MetricsFlex program all customers benefit from upgrade requests from other customers, where applicable
Continuous Upgrades	Seamlessly benefit from centralized updates, without having to spend a single second on IT or patching because the service is maintained and upgraded by our technical team automatically.
Security	The latest proven technologies from Microsoft, including encrypted data in our database and optional SSL protocols.
Full-Service Provider	Delivering not only the means but the experience and expertise where required to help you from start to finish with personal support.

Solutions Made Easy
Solutions Made Easy
Self-Administered	Fully self-administered automated online survey system, easily configured, involving minimum amount of time to set up and publish feedback surveys. Best of all, no software installation required.
Turn-Key	Need help? We'll set up and deploy your surveys for you turn-key or fill in the gaps where needed. Whether you're a small, medium or enterprise-size client, the Vision Metrics team is there to support you on any level.

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